Help Center
Help Center

25 . About Third-Party Service Providers

1, What products are provided by third parties?

Third-party service providers provide purchase, inspection, warehousing, and logistics for products whose brand authorization and mailing restrictions are difficult to determine.

 

2, Service Standard

All third-party service providers operate according to the unified standards formulated by FreeXBuy.

 

3, Can products from different third-party providers be shipped in one parcel?

Yes. All products in stock can be combined in one parcel before shipping just like usual.

 

4, Charging Standard

All third-party service providers charge according to FreeXBuy standards.

 

5, After-sales service and complaints

In case of after-sales issues and complaints concerning service provided by third-parties, users can contact FreeXBuy Customer Service for assistance.

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Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.