Before starting your shopping agent journey, please briefly read this introduction of Chinese popular e-commerce platforms.

Tmall: Tmall.com is an open and largest business-to-consumer (B2C) retail platform in Asia enabling businesses world-wide to reach China’s vast and growing consumer market. Tmall.com has established itself as the destination for quality, brand-name goods catering to increasingly sophisticated Chinese consumers and is the most visited B2C online retail website in China. As Tmall set high standard for the products, most of the products are slightly higher than the market price. But the reputation is great. If you are looking for good quality products, we recommend you to choose Tmall.

Taobao: Founded by Alibaba Group on May 10, 2003, Taobao marketplace facilitates consumer-to-consumer (C2C) retail by providing a platform for small businesses and individual entrepreneurs to open online stores that mainly cater to consumers in Chinese-speaking regions (Mainland China, Hong Kong, Macau and Taiwan) and also abroad. As there are so many sellers on the marketplace with different level of reputation, it might be difficult for consumers to choose the right thing. In order to avoid any unnecessary lost, we recommend consumer to check out the seller’s reputation, such as whether this store provides deposit or not, or check out the store reputation rating and customer reviews.

JD.COM: Back to the early stage, JD used to be an e-commerce for electronics and nowadays, it has become a comprehensive e-commerce platform where most of the products’ price is relatively low. Focus on customer first, JD promises users that all the products sold are 100% good quality and authorized, just like the products you bought from the local market, with guarantee, invoice, professional delivery and after-sales care. After JD has transferred to a platform, an increasing number of sellers have established their online store in JD. However, delivery time and after-sales quality are not guarantee anymore. We recommend users to choose JD self-running items as a priority.

If you would like to purchase items directly from sellers and deliver them to you, the service you used will be our Shopping Agent service, the following procedures show how exactly it works:

Step 1: Select items. Select items from any Chinese mainland shopping websites

Step 2: Submit your Shopping Agent order

1.Enter items details or paste item URL in the searchbar, then click search. Then system will automatically collect item specification, manually select color, size, etc. and add to cart.

2. Check out items and Chinese domestic delivery fee and submit order.

Step 3: FreeXBuy Order review and item purchasing

After your order has been successfully submitted, it will be reviewed in 3-5 working hours. Once the review was completed, items will be purchased. Chinese domestic delivery duration is around 3-5 working days.

Step 4: FreeXBuy receiving, inspection, and storage in warehouse.

After receiving items, we will inspect and weigh the items for you to ensure the items status and then store them in warehouse, which takes 1 working day to complete. When order status is" stored in warehouse＂， you can click on the" arranging delivery "button to send your items abroad at any time.

Step 5: Submit delivery order

Visit "Me" -- "My Warehouse" submit the delivery order, enter the receiver address, choose the logistics company, check out the international delivery fee, customs clearance fee and other related costs, such as package removal, package strengthen, tag removal, where those can also be accomplished after you have checked the corresponding service, we will pack as your requests.

Step 6: FreeXBuy collect your items from the warehouse, pack your items and send out your items

Step 7: Receiving parcels

After receiving parcels, confirm the items in “Me" - "Parcel" to complete the Shopping Agent service by evaluating the experience.