Help Center
Help Center

1 . Tutorial of Forwarding Service

This article focuses on how to create forwarding orders correctly and quickly, feel free to read!!!


I.Forwarding order application scenarios

Domestic merchants: need to send goods to overseas users, you can send the parcel to FreeXBuy warehouse to use convenient international logistics services

Domestic users: need to send objects to overseas friends and relatives, you can send the parcels to FreeXBuy warehouse to use the convenient international logistics service

Overseas users: If you need to send goods purchased from third-party platforms (e.g. Taobao, Weidian, Jingdong) to overseas, you can send the parcel to FreeXBuy warehouse to use the convenient international logistics service.


2.how to create a forwarding order

Step 1: Click "Forwarding Order" on the home page or enter the "My Orders" interface, click "+ Forwarding Order Self Service" at the top of the page to jump to the interface of creating forwarding orders.



Please read this statement carefully before creating a forwarding order. Once you have read it, please check the box "I have read and accept the above items" and click the "ok" button to fill out the forwarding order.



Step 2: Obtain the FreeXBuy warehouse address through the forwarding order filling page and provide it to the sender to send the products to that address, and ask for the courier bill number from the sender.



Step 3: Please fill in the information of the tracking number of the goods to be shipped according to the requirements on the page. Correctly filling in the parcel's tracking number can maximize the efficiency of the forwarding order entry and product information matching, and reduce the processing time delay caused by the FreeXBuy team's interaction with you and secondary confirmation due to incorrect information filling.




Step 4: After you have entered all the courier numbers, click "Submit" to generate the forwarding PO order. You can view it in "My Orders".


Please note:

1.When creating a forwarding order, each additional line of courier order number means adding an order (PO), the FreeXBuy team will classify the products in an order (PO) under a product PI, take QC photos and store them in the warehouse. If the number of products in a single express parcel is large and the volume of a single unit is large, the FreeXBuy team will take QC photos of the products in the parcel separately and store them in the warehouse, then you will see multiple product PIs.

2.Please make sure to fill in the correct courier bill number that needs to be forwarded according to the logistics bill number provided by the merchant.

FreeXBuy will continue to launch and upgrade its platform business, and is committed to creating a smarter, friendlier and superior experience and service for you, to become your most trusted choice!

If you still have any questions after reading this article, you can click here to consult our online customer service.

Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.