Help Center
Help Center

Customized Shipping Service Process

How to apply for customized shipping service?

1. You can submit an application by selecting "Customized Shipping" on "Warehouse" page when you submit parcel

2. You can submit an application by selecting "Customized Shipping" via "Shipping Fee Estimation" page


Reminder:
1. We will find a suitable customized logistics route for you according to the product information you filled in, please fill in the corresponding information correctly.
2. We will communicate with users throughout the service through the internal message on the FreeXBuy platform. Please pay attention to receiving and replying messages in time.



Customized logistics service process:





Notes for Customized Shipping:
1. Processing time: Reply within 1 working days after receiving your application
2. Mode of transportation: Mainly by rail or sea
3. Fee description: The customized logistics route will charge 20 yuan for the operation fee at first, and the final shipping fee will be updated after the package is packed
4. Other instructions: The tracking number is generally updated within 3-5 working days after the package is sent out

Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.