Help Center
Help Center

Membership System

FreeXBuy Membership Overview

You will become a FreeXBuy member once you sign up. It consists a total of 7 levels:VIP0-VIP6.

①Your membership level is automatically arranged by the system.

②Your VIP level relies on the VIP points and subsequently your VIP level reflects on your designated discount.


VIP points : VIP Level

Note: Your membership will be promoted to the next VIP level once your have earned enough VIP points.


VIP Benefits

①        VIP1—VIP6 Exclusive Benefits

②   Birthday Gift Bag: Birthday credits, E-birthday card

VIP0-VIP6 users who have filled in birthday information,and get double the VIP points when you submit and sign a parcel for the first time during your birth month.

③    User Upgrade Gift Bag: Credits for every upgrading

VIP0-VIP6 users can collect credits corresponding to their user level upon every level up.


How to earn VIP points?


You can earn VIP points from submitting international parcels, once you have received your parcel, please click the Received button from your Parcel Page, system will issue the VIP points to your FreeXBuy account.


How to calculate VIP points?


You can calculate the final shipping fee in Chinese Yuan, calculate the first billing weight and the continued billing weights, and you can get the VIP points amount.

Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.