Rapid Order Processing
Orders are reviewed and processed for purchasing within 12 hours, 24/7.
Q: When will it appear in my FreeXBuy account after topping up?
A: If you select PayPal payment, most of the time it will show in your account immediately (except e-check and risk of freezing of PayPal, the final actual processing time shall prevail).
Q: What is the handling charge of top up?
A: PayPal top up: exchange standard is related to exchange rate, handling charge is about 3.7%+US$ 0.3 per transaction
Handling charge for Credit card is about 1%
Handling charge for Overseas Credit card is about 3.7%+2RMB
Q: What if I successfully paid by using PayPal but money is still not shown in my FreeXBuy account?
A: Please login to your FreeXBuy account and send an email to service mailbox service@FreeXBuy.com, provide your method of payment, transaction date of payment, the amount of payment or order number and registered member name of FreeXBuy to FreeXBuy customer service team. Within 2 working days after receiving your information and verified by our accountant, the money will be added to your FreeXBuy account manually.
