Help Center
Help Center

Credit Card Refund Process

FreeXBuy supports 4 kinds of International Credit Cards (VISA, Master, Diner and Discover) , If you use these cards to top up, you can make a refund as follows.

 

First: Select "Wallet" and you will find balance, click "Refund".


 

Second: Pay attention to the Transaction method, click "Refund" bottom.


 

Third: A refund application will pop up on the system page, enter the amount you want to refund and click "Confirm", the refund amount will be returned to the original account you paid for.


Fourth: After sumbit the refund application, you can check the result on the "Wallet" page, which displays the status of  "Finished Handling".


Next

Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.