Help Center
Help Center

How can I withdraw from my account balance?

If you want to withdraw money from FreeXBuy account balance to your top up account, you can apply via ”Wallet”-”Refund”. We will process your application within 2-3 working days, after which the withdrawal amount will be returned to your original top up account (bank account or third-party payment account). During the processing period, the money you apply for withdrawal will be frozen in order to ensure the actual withdrawal amount meets your original application.
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Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.