Rapid Order Processing
Orders are reviewed and processed for purchasing within 12 hours, 24/7.
To ensure that you can receive the purchased goods smoothly, we have formulated the following delivery policy and shipping restrictions. Please read the following carefully before placing an order.
1. Delivery Range
FreeXBuy provides global delivery services. The specific delivery range includes but is not limited to the following areas:
Asia
Europe
North America
South America
Oceania
Some remote areas may have delivery restrictions or require additional delivery time. Please consult our customer service staff for the specific delivery range when placing an order.
2. Delivery Price
The delivery fee is calculated based on the following factors:
Destination country or region
The weight and volume of the goods
The selected delivery method (standard delivery, express delivery, etc.)
For some remote areas, we need to add a remote area surcharge to the basic fee. Please note that this fee is not charged by FreeXBuy, but is determined based on the quotation of the logistics provider to determine whether to charge and how much to charge. When you place an order, the system will automatically calculate and display the specific delivery fee. You can also view detailed delivery fee information on the order confirmation page.
3. Delivery time
The time it takes to deliver the product depends on the following factors:
Country of destination
Product availability
Selected delivery method
Generally, the delivery time is as follows:
Standard delivery: 7-15 working days
Express delivery: 3-7 working days
4. Disclaimer
FreeXBuy is committed to eliminating all your worries in international online shopping. In order to ensure that you can receive the purchased goods smoothly, we have corresponding handling standards for the goods that have arrived. However, due to the possibility of illegal commercial practices on Taobao and other similar websites, please shop with caution. The following special circumstances are deemed to be your consent and subsequent operations. If you have any doubts, please contact customer service staff to verify when submitting the order.
Sensitive goods:
For sensitive items such as essential oils, care solutions, lubricants, batteries, glue, etc., in order to ensure your normal delivery, we will remove these items when necessary.
Containing brands, large amounts of liquids, powders, live goods, food, medicines, etc. may be subject to customs policies and there are certain risks in delivery. If any consequences are caused by the above reasons, FreeXBuy is not responsible for customs clearance and bears relevant legal responsibilities.
For electrical appliances, brands, tickets, cards, models and other products, we cannot conduct professional (quality, authenticity, integrity, etc.) inspections. The quality inspector can only check whether the appearance of the product is intact and whether the accessories are complete, but cannot turn on the machine to check whether the product has any quality problems.
Containing ceramics, glass products, and irregularly shaped products (such as wipers, car fenders, etc.), they may be worn and broken due to multiple transfers during transportation. We guarantee the integrity of the product before shipment, but if it is damaged during the delivery process and is determined to be fragile by the logistics, the resulting losses shall be borne by you.
If the order you submitted is a customized product, it is recommended that you negotiate with the merchant and confirm the product details. After successful negotiation, please provide the contact information of the merchant. We cannot conduct professional inspections on such products, and the resulting losses shall be borne by you.
Due to Taobao seller regulations, deposit order products cannot be cancelled after being photographed, and you need to follow up on the information released by the seller to make up the balance before delivery. If the balance is not paid within the time limit, the deposit will not be refunded.
It is recommended to choose a store with high reputation (at least three hearts) and Taobao deposit to purchase goods. Stores with low credibility and no deposit may have problems such as sellers not shipping, false shipping, after-sales, and rights protection. You will be responsible for any losses incurred.
Due to the high collection value of "CD" and "hand-made" products, in order to avoid affecting user collection, the inspection standard for such products is to inspect the goods without removing the plastic bag, and only check whether the appearance is damaged. The details of the internal parts cannot be verified specifically. The risks incurred shall be borne by you.
In addition, in the following cases, the delivery time may be affected and FreeXBuy does not bear the corresponding responsibility:
1. Force majeure factors: Delivery delays caused by force majeure factors such as natural disasters, epidemics, wars, strikes, etc.
2. Customs inspection: Customs inspections in some countries or regions may cause delivery delays.
3. Wrong or incomplete address: Please make sure that the delivery address you provide is accurate. FreeXBuy is not responsible for delivery delays or failures caused by wrong or incomplete addresses.
4. Logistics delay: Delivery problems caused by operational errors or delays of logistics providers.
5. Changes in government policies: Delivery delays or inability to deliver due to changes in government policies in the destination country or region.
If the order you submit has the above risks, we will regard you as having read and accepted the above terms. Please be sure to read them carefully. FreeXBuy reserves all rights of interpretation.
We will do our best to ensure that your goods can be delivered safely and on time. If you encounter any problems during the delivery process, please feel free to contact our customer service staff and we will be happy to help you.
