Shipping Discount

The system will deduct a certain percentage of the shipping fee according to the member’s VIP level when users submit their parcel orders.

 

Free Storage

FreeXBuy offers 90-days of free storage to general shopping agent and parcel forwarding orders, which is calculated from the day your item is stocked in to the warehouse. A reminder will be sent via email to users before the item gets expired. In case a user fails to dispatch the item after the 90-days period and provides no feedback, the item will be deemed abandoned. FreeXBuy will destroy the expired items.

 

Priority Channel to Customer Service

Ø  VIP6 and VIP5 Users enjoy priority to online customer service (in logged-in status), and are exempted from waiting in the queue.

Ø  Service Rule:

Priority：

Business Team Member & VIP6 Users & VIP5 Users＞VIP0 – VIP4 Users

Users of the same priority level will be received according to the time order of their requests.

Note: Only available on PC.

 

Priority Logistics Service

Ø  Within 12-Hour Item Stock-In (Warehouse)

After the status of your shopping agent order turns “Received (Domestic), the warehouse will efficiently finish item inspection and warehouse stock-in of your parcel within 12 hours.

Ø  24-Hour Dispatch

When you submit a parcel for shipping, the warehouse will quickly stock out from the warehouse and packing of your parcel within 24 hours.